PRIVACY POLICY

1. About this Privacy Policy

Melora Logistics Pty Ltd ("Melora Logistics", "Melora", "we", "us or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

visit our website;
submit an enquiry;
request a freight quotation;
arrange or discuss freight services with us;
communicate with us by telephone, email or other channels;
engage us to coordinate freight;
interact with us as a customer, supplier, carrier or business contact; or
otherwise provide personal information to us.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where those obligations apply to us.

2. What personal information do we collect?

Depending on how you interact with Melora, we may collect information including:

Contact information

name;
business name;
job title or position;
email address;
telephone number;
postal or business address;
delivery and collection addresses.

Freight and operational information

Where necessary to coordinate freight, we may collect:

consignment details;
pickup and delivery information;
freight dimensions and weight;
number and type of items;
delivery requirements;
special handling requirements;
dangerous goods information where relevant;
contact details for collection and delivery locations;
tracking and consignment information;
proof-of-delivery information;
photographs or other documentation associated with a consignment.

Business and transaction information

We may also collect:

quotation and booking information;
purchase order information;
invoicing and payment information;
account information;
correspondence;
service history;
information necessary to manage our relationship with you.

We generally do not need to collect sensitive information about you to provide our services. Please do not provide sensitive information unless it is reasonably necessary for the service or we specifically request it.

3. How do we collect personal information?

We may collect information:

directly from you;
through website enquiry or quotation forms;
when you telephone or email us;
when you request a quotation;
when you make a booking;
during the coordination of a freight movement;
from your organisation or authorised representatives;
from transport carriers or other service providers involved in a consignment;
through our website and associated technologies;
through publicly available sources where appropriate; and
from third-party service providers that support our business operations.

Where reasonably practicable, we will collect personal information directly from you.

4. Why do we collect personal information?

We may collect, use and disclose personal information for purposes including:

responding to enquiries;
preparing freight quotations;
arranging and coordinating freight;
communicating with customers, carriers and other parties;
managing consignments;
providing tracking and delivery information;
arranging collection and delivery;
verifying freight and delivery information;
managing accounts and invoices;
processing payments;
resolving service issues;
managing claims;
maintaining business records;
improving our services;
managing our website and systems;
preventing fraud or misuse;
meeting legal and regulatory obligations;
managing Chain of Responsibility and other transport-related obligations;
contacting customers regarding existing services; and
sending marketing communications where permitted by law and where appropriate consent has been obtained.

5. Disclosure of personal information

Melora may disclose personal information where reasonably necessary to provide our services or operate our business.

Depending on the circumstances, this may include disclosure to:

transport carriers;
freight operators;
subcontractors;
warehouses;
depots;
delivery providers;
airport or freight handling providers;
insurance providers;
payment providers;
technology and software providers;
IT and cloud service providers;
professional advisers;
accountants;
lawyers;
government agencies and regulators;
law enforcement authorities where required or permitted by law.

For example, when you ask us to coordinate a freight movement, we may need to provide relevant contact, pickup, delivery and consignment information to the transport provider responsible for that movement.

We only seek to disclose information that is reasonably necessary for the relevant purpose.

6. Website analytics and cookies

Our website may use cookies and similar technologies to:

operate the website;
remember preferences;
understand how visitors use our website;
measure website performance;
improve website functionality;
understand marketing effectiveness; and
support advertising or remarketing where applicable.

Depending on the technologies implemented, information collected may include:

IP address;
browser type;
device type;
pages visited;
approximate geographic location;
referring website;
date and time of visits;
website interactions.

You can generally manage cookies through your browser settings.

7. How we store and protect personal information

Melora takes reasonable steps to protect personal information from:

misuse;
interference;
loss;
unauthorised access;
modification; and
unauthorised disclosure.

Security measures may include appropriate access controls, password protection, secure systems, restricted access, backups and other technical and organisational safeguards appropriate to the nature of the information.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Where personal information is no longer required and there is no legal or business reason to retain it, we may securely destroy or de-identify it.

8. Data breaches

If Melora becomes aware of a suspected data breach, we will assess and respond to the incident in accordance with applicable legal obligations.

Where the Notifiable Data Breaches scheme applies and a breach is an eligible data breach, Melora will take the required steps to notify affected individuals and the Office of the Australian Information Commissioner.

9. Accessing your personal information

You may request access to personal information we hold about you.

You may also ask us to correct personal information that you believe is inaccurate, incomplete, out of date or misleading.

Requests can be made using the contact details below.

We may need to verify your identity before providing access to personal information.

10. Privacy complaints

If you believe Melora has mishandled your personal information or breached applicable privacy obligations, please contact us.

Privacy contact:
Melora Logistics Pty Ltd
Email: linda@meloralogistics.com.au
Phone: 0424 733 448

We will investigate your complaint and endeavour to respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

11. Direct marketing

From time to time, Melora may send information about our services, freight solutions, company updates or other relevant business communications.

Where required by law, we will obtain appropriate consent before sending commercial electronic messages.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

12. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or information-handling practices.

The latest version will be published on this website.

Last updated: 2 September 2026